Setting expectations appropriately is definitely a good thing to do. When implementing new systems there is almost inevitably a conflict between the expectations set at an organisational level and the realities of what can be achieved at the front line. Business cases build on ideal scenarios, in which systems are adopted quickly and systems are then used in the most efficient and effective manner. And voila innumerable benefits flow. These ideal scenarios rarely transpire, so there is usually a gulf between what the organisation expects and what the front line users deliver.
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Posted 4 months, 2 weeks ago at 1:06 pm.
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If you are going to mandate mobile device usage, don’t rush into it. It may seem like the solution to your problems, but more likely than not it is a smokescreen to veil endemic issues.
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Posted 1 year ago at 10:54 am.
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Comment on practical steps for NHS Transformation
3 key reports concerned with transformation (innovation, cultural change and service change) in the NHS prompted me to write this comment.
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Posted 1 year, 1 month ago at 9:23 am.
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Comment on the Cabinet Office Report ‘Listening to the front line: Capturing insight and learning lessons in policy making’
The public sector has a need to reform and reengage with the front line.
The need to provide better services with less money means new ways of doing things are required.
Following on from the Sunningdale Institute’s study (Engagement and Aspiration: Reconnecting policy makers with front line professionals’) the Cabinet Office has released the response entitled ‘Listening to the front line: Capturing insight and learning lessons in policy making’. Continue Reading…
Posted 1 year, 1 month ago at 11:30 am.
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You can liken the culture of an organisation to an elastic band – you can stretch the culture to a different shape (ideally the shape that it needs to be), but as soon as you stop putting the effort in the culture will spring back to what it used to be, just like an elastic band. It’s a reasonably sound analogy; cultural change isn’t something that will happen overnight, you’ve got to put the effort in and keep on putting the effort in for a good long time for the cultural elasticity to wane, before you can safely walk away knowing your job is done.
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Posted 1 year, 5 months ago at 9:12 pm.
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"The managers are queuing up to be part of this process now; until we got C-innovate involved they would not go near it" - Peter Manning, E-business Manager, East Sussex County Council.
