"The managers are queuing up to be part of this process now; until we got C-innovate involved they would not go near it" - Peter Manning, E-business Manager, East Sussex County Council.
Setting expectations
Setting expectations appropriately is definitely a good thing to do. When implementing new systems there is almost inevitably a conflict between the expectations set at an organisational level and the realities of what can be achieved at the front line. Business cases build on ideal scenarios, in which systems are adopted quickly and systems are then used in the most efficient and effective manner. And voila innumerable benefits flow. These ideal scenarios rarely transpire, so there is usually a gulf between what the organisation expects and what the front line users deliver.
