"C-Innovate’s enthusiastic, professional and adaptable approach to officer consultation and benefits management has been vital to the successful introduction of BlackBerry technology" - Kevin White, Project Manager, Northamptonshire Police. Reducing Bureaucracy in Policing
Comment on Reducing Bureaucracy in Policing Interim Report February 2009
From Jan Berry’s (Reducing Bureaucracy in Policing Advocate) Foreword:
Jan Berry’s realistic and considered comments in the foreword of the Reducing Bureaucracy in Policing Interim Report are refreshing. What is most striking about these comments is her understanding that reducing bureaucracy is dependent on a wide range of dynamic and interconnected factors (new ideas, systems, processes, structures, frontline officers, organisational stakeholders and government to name a few).
In one of our areas of expertise (mobile working in the police) we have witnessed these factors interconnect in a dynamic fluid and exciting way. Working with different Police Forces has revealed that risk aversion about the changes involved in mobile implementations can be overcome by engaging across the organisation in order to ensure successful cultural and organisational change.
Though she is correct that mobile infrastructure per se does not reduce bureaucracy we have nonetheless come across some excellent innovations which lay the ground work for future reductions. These innovations and their success in reducing bureaucracy have been dependent on working across the organisation.
As Jan says a clear vision, strong committed leadership, professional training and development and effective targeted communications are all key facets for encouraging reductions in bureaucracy. They are also absolutely key to the success of mobile implementations. And, at the heart of these facets are humans – the users of technology and the workers within processes.
We fully endorse her establishment of the Reducing Bureaucracy Practitioners Group in order to assess the impact that new ideas, systems and processes will have on the frontline, with a view to identifying appropriate national standards and forms.
Tags: police