"As a Business Project Manager, working with C-innovate has been a breath of fresh air" - Terence Cox (Consulting).
Interviews
“…giving individuals a voice and organisations an objective view”
What interviews can offer you
Interviews provide your organisation with a detailed and independent insight into the attitudes and experiences of system users and organisational stakeholders. This data can be used as a basis for making pertinent and effective strategic and operational decisions about a range of implementation issues, for example system developments, work practice changes and organisational support.
What we do
We develop interview programmes that ensure samples are representative and provide the specific information you require. We 
generally conduct interviews in context at people’s place of work, but can also convene interview sessions in bespoke facilities or conduct interviews over the phone.
We focus on fast delivery of feedback to the project team and can provide a summary of key findings within 12 hours and a detailed report typically within 3 working days of interview completion dates.
Some of the interview programmes we’ve run
Northamptonshire Police: BlackBerry Project - we have conducted contextual interviews with over 60 frontline officers at police stations across the county to provide ongoing attitudinal and system usage feedback at different stages of the implementation process. Read more
British Transport Police: PDA project (NPIA pilot) – we conducted contextual interviews on the London underground network with over 40 officers to evaluate officers attitudes and experiences of live system usage of PDAs and handheld printers.
Wolverhampton County Council Social Services: Electronic Social Care Records – we conducted individual interviews and focus groups with over 80 social workers, social care workers and managers to assess the impact of a new electronic record and administration system and to identify support and training needs.
East Sussex County Council: Adult Services Electronic Social Care Records - we conducted individual and group interviews with over 100 social workers, social care workers and managers to assess the changes to work practices and work culture resulting from using a new electronic system and the potential for mobile working and handheld technology.
