ICT benefits realisation consultancy

Benefits realisation

Our services help ensure that the benefits you are trying to achieve with your project are realised. Our goal is to help you achieve benefits from your new technology in the shortest possible timeframe, and then to ensure that these benefits are sustainable and extendable.

The services we provide include:

1. User/Stakeholder engagement

Comprehensive staff engagement has repeatedly demonstrated itself to be one of the most effective mechanisms for maximising user take-up of new technology within organisations. We promote user and stakeholder engagement to encourage buy-in to the project and provide an objective view of the issues that impact on achieving your objectives. Read more about Stakeholder engagement.

2. Champions workshops

Having a first line of support on-site can significantly improve user confidence and acceptance of new technology. We help you put the appropriate framework in place so that the most appropriate on-site Champions can be identified and prepared for providing informal support and mentoring to their colleagues. We work with your Champions and support staff to develop ideas, define the Champions role and develop a comprehensive support mechanism that will improve the user adoption rate of new technology. Read more about Champions workshops.

3. Supervisor workshops

Universal buy-in from supervisors provides an excellent route to success, but is often difficult to achieve in practice. Our workshops are designed to engage supervisors in the acceptance and promotion of your new technology and to actively drive the project forward. We also engage in skills transfer with your project staff to enable them to provide supervisors with the most appropriate on-going support and information. Read more about Supervisor workshops.

4. Managing user groups

We mentor your organisation in setting up and running user groups and ensuring groups include a representative sample of system users to advocate the needs of frontline staff during the development and implementation process. Read more about Managing user groups.

Things that may be on your mind about benefits realisation

1. My organisation is following a strict project framework; these cover the ’soft’ issues, so why would I need additional consultancy?
Most of the projects we work on follow a specific framework (like Prince2, MSP, ITIL), but our clients recognise that they do not always have the necessary in-house skills or resource to effectively tackle the ’soft’ issues that underlie each process. Even with significant in-house resources, it is very challenging to comprehensively tackle the human issues – and it is impossible to be objective.
2. Could I provide benefits realisation services in-house drawing on free knowledge available in the public domain?
Most Forces have good internal resources; however projects which involve fundamental work practice, cultural and organisational change can easily overwhelm the limited support resources available internally. Competing demands on resources and job roles can significantly impact on projects. The lack of practical experience of particular implementations can have a severe effect on the realisation of benefits where internal resources are used alone. We have the skills, objectivity and experience of a range of complex implementations; and we are experienced in assisting your internal resources to be as efficient as possible.
3. Aren’t the NPIA providing benefits realisation services centrally?
The NPIA are providing benefits identification, benefits tracking and measurement, and benefits reporting services, all of which fall under the umbrella of Benefits Realisation Management. These services predominately cover the evaluation components of benefits realisation, which help you assess how you are doing. It is down to individual forces to put the appropriate mechanisms in place to ensure benefits are achieved. Our benefits realisation services will support you in the achievement of local and national benefits.