ICT benefits realisation consultancy

Champions workshops

Frontline user champions can provide a valuable  frontline support resource and help to improve user adoption during the implementation of new technology. We can help you extend your support resources by developing a network of frontline user champions to empower and mentor colleagues and promote the effective use of new technology. We help you to identify individuals within your staff team who can help motivate, mentor and support their colleagues.

How you will benefit

We help you to identify individuals within your staff teams who can help motivate, mentor and support their colleagues. Champion’s networks can support your project by:

• Supporting and encouraging colleagues to buy-in to new ways of working
• Providing on-going feedback that identifies emergent practices and cultural changes
• Field testing new applications and associated work method changes
• Improving communications between the frontline and the organisation

What we do

We help you identify, motivate and mentor a network of champions to provide effective and cost efficient frontline support. We facilitate Champion’s workshops that provide a framework to empower and support champions, define their role within the community of new system users and identify ongoing support mechanisms to ensure that they remain strong advocates of the project.

Things that may be on your mind about champions

1. Selecting champions
Ideally you want a cross section of people with differing IT literacy skills, gender, ages, ethnicity, etc… Often champion’s networks only include highly motivated, IT savvy individuals, which can easily alienate less confident system users.
2. When should I set up a champion’s network?
Start thinking about one in the early planning stages if possible – you can begin with an incomplete champions group and when the roll-out begins and over the next few months grow it to provide coverage force wide.
3. I could get members of the project team to run workshops We facilitate the workshop so your staff can fully participate without having the responsibility of running the session. We are skilled and experienced at running interactive champions workshops and can mentor and train your staff your staff to manage the on-going process.