ICT benefits realisation consultancy

Evaluation

Our evaluation services show you to what degree you have met the needs of both the users and the organisational stakeholders with your mobile technology project. We collect and analyse a range of quantitative and qualitative information that can be integrated with the data that your systems provide to develop a 360 degree picture of the project.

How you will benefit

We can help you to evaluate a range of issues including usability, user attitudes, user acceptance and adoption rates, the benefits that have been realised and cultural and work practice change.  Our evaluation will:

• Identify the degree to which your project has been successful and recommend how to improve
• Provide a clear understanding of how the new technology drives new work practices and processes
• Highlight what the business needs to do to ensure that the emergent work practices can be supported and adopted across the organisation
• Provide independent and objective insight into your users’ behaviour, attitudes and practices so that the organisation can respond to any issues that are restricting the achievement of the initial objectives
• Provide a broad understanding of where future investment is most required
• Identify aspects of training or support that need further consideration during the embedding stages of the project

What we do

To conduct your evaluation we can employ a range of quantitative and qualitative methodologies such as surveys, interviews, workshadowing, and process review.

Things that may be on your mind about evaluation

1. Why conduct a formal evaluation when all seems to be going ok?
There is always considerable value in performing an evaluation; it not only illustrates precisely how well you are achieving your objectives and it highlights many benefits and issues that would otherwise remain hidden to the organisation.
2. How much money should I spend on independent evaluation?
It depends on the scale of the project, but ultimately some money rather than no money, so that you acquire some independent and objective viewpoints.
3. What if the evaluation casts the project in a bad light?
If the project is not proceeding as hoped it is very important that you understand why and put interventions in place to address the issues. Evaluation will enable you to do this.