ICT benefits realisation consultancy

Communications services

Good communications between all stakeholders invariably has a very positive effect on project success. Our communications services focus on how to establish and maintain effective communications between the frontline and the organisation when implementing a new system. We help you identify and put in place a range of mechanisms that will enable you to keep in regular contact with your users and manage their expectations.

How you benefit

We support and guide the development of user-centred communications strategies to enable you to maintain effective communications with the frontline throughout the implementation and beyond. Our communications services help to:

• Make users more supportive of the project and more understanding of any problems it is experiencing
• Improve relationships between the organisation and the frontline
• Reduce information overload

What we do

We run workshops, conduct interviews with users and consult with your project team to identify and develop communication ideas and mediums.

Things that may be on your mind about communications

1. It’s difficult to get people to listen or read communication messages
If you use the right communication mechanisms and give them feedback you can alleviate this problem – effective communication is rocket science; it’s a skill that is underpinned by experience and awareness of the potential barriers.
2. We email information to staff but they often don’t read it
Yes death by email is the 21^st century’s communication black hole – ‘if you don’t want it read globally email it’ While email is a quick approach it isn’t always the best and should be used sparingly.
3. Most staff are to busy trying to keep on top of their day to day work, they don’t have time to read project communications
Vary techniques, keep it bite sized and build in incentives to make them want to read it.